Terms of service

Ela Napolia is the brand name of Ela Napolia. These Terms and Conditions govern how you may access and use the website elanapolia.com (referred to as the “Website”), which is operated by Ela Napolia from its registered office at 108 Fa Yuen St, Mong Kok, Hong Kong. These Terms also apply to all products and services offered through the Website.

By visiting the Website or using any of its functions, you agree to be bound by these Terms.

Company name: Ela Napolia
Address: 108 Fa Yuen St, Mong Kok, Hong Kong
Email: info@elanapolia.com

You’re welcome to stay connected with us on Instagram at @elanapolia for more updates and brand insights.

Browsing the Website does not require an account. To complete purchases or access specific features, registration and acceptance of these Terms may be required.

Ela Napolia offers fashion products through the Website. These Terms outline the mutual rights and responsibilities between Ela Napolia and all users.

If you disagree with any part of these Terms, please discontinue use of the Website and our services.

The Website is operated by Ela Napolia. References to “we,” “us,” or “our” refer to Ela Napolia.

Any new updates, tools, or features introduced to the Website will automatically fall under these Terms. The latest version is always available here. Ela Napolia may modify these Terms at any time, and changes take effect once published.

Our online store operates using Shopify Inc., which supplies the e-commerce framework.

SECTION 1 – ONLINE STORE CONDITIONS

By agreeing to these Terms, you confirm that you have the legal capacity required in your country of residence or the consent of a parent or guardian if applicable.
Unauthorized or unlawful use of the Website, including actions that violate copyright or other laws, is strictly forbidden.
Introducing harmful code, malware, or disruptive technology of any kind is not permitted.
Any breach may result in immediate termination of access.

SECTION 2 – GENERAL CONDITIONS

We may restrict access to the Website or particular services at our discretion.
Information transmitted across networks (excluding payment data) may undergo changes to meet technical requirements. Payment details are always encrypted.
You may not copy, sell, reproduce, or otherwise exploit the Website, its services, or its content without written permission.
Section headings exist for organizational clarity only.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We do not guarantee that the Website’s information is always complete, accurate, or up to date. Content is provided for general reference and should not replace personalized advice.
Some information may be archived or outdated. Although we may update content, we are not obliged to do so.
Users are responsible for reviewing the Website periodically for changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Prices may change without notice.
Products, services, or features may be altered or discontinued at any time.
We are not responsible for any effects resulting from such changes.

SECTION 5 – PRODUCT INFORMATION

Certain items may be offered exclusively online and may have limited availability. Returns and exchanges are governed by our Return Policy.
We make every effort to present product colors and details accurately; however, variations may occur depending on your device.
We may limit sales to specific regions or individuals and adjust product details when necessary.
We do not guarantee that items or services will meet personal expectations or that any issues will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We reserve the right to refuse or cancel orders. Purchase limits may apply to individuals, households, or orders. When such cases arise, we will contact you via the details provided.
You agree to supply accurate and complete account and billing information.
Please refer to our Return and Refund Policy for more details.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may provide tools from third parties that we do not oversee or control.
These tools are offered as they are, without warranties. Using them is your responsibility.
Always review third-party terms and policies before using their tools or services.
Any new tools added in the future will be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

Third-party content or links may appear on the Website.
We are not responsible for the accuracy or practices of external parties.
Please review their policies and terms before engaging with them.
Any concerns regarding third-party products should be directed to the supplier.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you submit content such as reviews or suggestions, you grant us permission to use and share that content without restriction.
We are not required to maintain submissions as confidential or to provide compensation.
We may remove content we deem inappropriate or unlawful.
You confirm that any content you submit does not violate the rights of others and contains no harmful or misleading information.
We do not assume responsibility for user-generated or third-party content.

SECTION 10 – PERSONAL INFORMATION

Any personal information submitted through the Website is handled according to our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, the Website may contain errors regarding pricing, availability, or product descriptions.
We may correct or update such information without notice, even after an order has been placed.
We are not required to amend information unless legally necessary.
A published update date does not guarantee that all information has been fully revised.

SECTION 12 – UNACCEPTABLE USES

The following uses of the Website are prohibited:
(a) violating laws or encouraging unlawful behavior
(b) breaching local, national, or international regulations
(c) infringing intellectual property rights
(d) harassing, harming, or discriminating against others
(e) spreading false or misleading content
(f) distributing harmful code or software
(g) collecting personal information without consent
(h) engaging in spam, phishing, scraping, or similar activities
(i) using the Website for unethical or offensive purposes
(j) tampering with security features of the Website or associated services

We may deny access to anyone who engages in such prohibited behavior.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee uninterrupted, error-free, or secure access to our services.
We do not promise that the results obtained from using the Website will be reliable.
We may suspend or stop services at any point without notice.
All use of the Website is at your own risk. Everything is provided “as is” and “as available” without warranties of any kind.
Ela Napolia, including its employees and partners, is not liable for direct or indirect damages such as lost data, lost profits, or replacement costs. Where local laws restrict limitation of liability, we comply with the minimum allowable limits.

SECTION 14 – INDEMNIFICATION

You agree to protect and indemnify Ela Napolia, its team members, partners, and affiliates from any claims or expenses arising from breaches of these Terms, violations of laws, or infringement of third-party rights.

SECTION 15 – SEVERABILITY

If any part of these Terms is deemed invalid, the remaining sections remain fully enforceable.
Invalid provisions will be enforced as far as legally possible.

SECTION 16 – TERMINATION

Any obligations incurred before termination remain in effect.
You may stop using the Website at any time, ending this agreement.
We may terminate access without notice if you violate these Terms.
All prior obligations remain valid after termination.

SECTION 17 – COMPLETE AGREEMENT

These Terms and all referenced policies form the entire agreement between you and Ela Napolia, replacing any earlier agreements.
Ambiguities will not be interpreted against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of Ireland.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The current version of these Terms is always available on this page.
Ela Napolia may modify any part of these Terms at any time.
Continued use of the Website indicates acceptance of changes.

SECTION 20 – RETURNS AND REFUNDS

At Ela Napolia, we want every piece you choose to feel right from the moment it arrives. If something doesn’t match your expectations, we offer a straightforward return process so you can shop with confidence.

Customers have 60 days from the day of delivery to request a return. Items should be unused, in their original condition, and sent back with all packaging included. We do not charge restocking fees.

To begin a return, send an email to info@elanapolia.com with your order number. Our team will guide you through the next steps. Return shipping costs are the responsibility of the customer, and we recommend using a trackable method to ensure the parcel reaches us safely.

If you prefer an exchange, let us know in your message and we will arrange it whenever possible.

Once returned items have been inspected, refunds are issued within 7 business days. Your bank or payment provider may need additional time to finalize the transfer.

If you ever need help or have questions about a return, you can reach us at info@elanapolia.com. We’re here to support you throughout the process.

SECTION 21 – CONTACT INFORMATION

For questions, feedback, or assistance, please contact:

Thank you for being part of Ela Napolia and allowing us to bring expressive, thoughtfully crafted fashion into your everyday style.

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