Payment Policy
At Ela Napolia, we want every purchase to feel effortless and secure, so our checkout process is designed to be straightforward, safe, and convenient—letting you focus on finding the fashion pieces that fit your style.
We accept a range of trusted payment options including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal
- Venmo
All payments are processed in EUR , and the total amount will be charged at the moment you place your order. Occasionally, your bank may place a temporary pre-authorization before completing the payment—this is standard practice and will not affect the final charge.
Your security is our top priority. Every transaction is protected using advanced SSL encryption, and we partner exclusively with reputable payment providers. Your card or payment details are never stored on our servers, ensuring that your information is handled safely between you and your bank.
If you experience any issues during checkout, first confirm that your details match your bank’s records. If the problem continues, simply contact us at info@elanapolia.nl and our friendly team will assist you promptly.
To maintain a safe shopping environment, we monitor for unusual activity. If anything appears irregular, we may reach out to verify your details before processing and shipping your order.
With Ela Napolia, you can enjoy shopping confidently, knowing that every step from selection to payment is secure and hassle-free.