Privacy policy

At Ela Napolia, your privacy is treated with the same care and attention we bring to our fashion collections. This policy outlines how your information is gathered, used, and safeguarded when you browse elanapolia.com, place an order, or reach out to our support team. By continuing to use our website, you agree to the practices described below. If any part feels unclear or you prefer not to share your data as outlined, please refrain from using our services.

Who We Are

Company name: Ela Napolia
Address: 108 Fa Yuen St, Mong Kok, Hong Kong
Email: info@elanapolia.com

You’re welcome to stay connected with us on Instagram at @elanapolia for more updates and brand insights.

Data We Collect
When you interact with our website, we may collect:

• Technical details such as your IP address, browser type, and time zone
• Information you provide while making a purchase, including your name, email address, phone number, shipping address, and payment details
• Any information shared when contacting our customer support team

How We Use Your Data
Your information helps us:

• Prepare, process, and deliver your orders
• Assist you with customer support and service inquiries
• Maintain site security and reduce fraudulent activity
• Improve and personalize your shopping experience
• Send updates or marketing messages if you choose to receive them

Sharing Your Data
We only share your information with partners who help us operate effectively, such as:

• Payment processors
• Shipping and logistics partners
• Technical and marketing service providers, including Shopify

We do not sell or rent your data under any circumstances.

Cookies
Our website uses cookies to:

• Save your preferences
• Improve site functionality and performance
• Display content tailored to your interests

You can adjust your browser settings to disable cookies, though some features may not function as intended.

Your Rights
As a user, you may:

• Request access to the data we hold about you
• Ask for corrections or deletion of your data
• Limit how your information is processed
• Request a portable copy of your data
• Withdraw consent at any time, including opting out of marketing emails

To exercise any of these rights, contact us at info@elanapolia.com.

Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from individuals under 18. Any such information discovered will be removed promptly.

International Data Transfers
If you are shopping from Ireland, please note that some of your information may be processed or stored outside Ireland, including in regions such as the United States. This occurs when partners like payment platforms or shipping providers handle data on our behalf. We ensure that all transfers follow appropriate security and protection standards.

Data Security and Retention
We take the protection of your personal information seriously and keep your data only for as long as needed to:

• Provide our services
• Fulfill legal obligations
• Resolve disputes or maintain accurate records

Updates to This Policy
From time to time, this Privacy Policy may be revised. The most current version will always appear on the Ela Napolia website. We encourage you to review it occasionally to stay informed.

Contact Us
If you have questions or concerns about this Privacy Policy, you can reach us at:

Company name: Ela Napolia
Address: 108 Fa Yuen St, Mong Kok, Hong Kong
Email: info@elanapolia.com

You’re welcome to stay connected with us on Instagram at @elanapolia for more updates and brand insights.

Thank you for choosing Ela Napolia. Your trust matters to us, and we remain committed to protecting your personal information while offering a smooth and enjoyable shopping experience.